| Single Source |
In the past companies would have to employ a full time IT/Telco department to make several calls to different service providers and VARs to shop for hardware and services. Subsequently coordinate the multiple providers and integrators to actually deliver the desired service and products on their preferred time table. Accela provides all a company needs for communications services with a single point of contact. Telephone handsets, PBX features and benefits, local and long distance along with reliable/fast internet service are part of the VoIP Spectrum offering.
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| VoIP Spectrum Service Delivery |
Accela has NOCs that offer the ability to provide the above services on a much more reliable and timely manner than traditional service providers. First, telephone jacks and internet ports are installed based on your company’s custom floor and desk plan. Telephone and internet service can be just minutes away from being deployed after installation is completed.
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| Accela Service Reliability |
Most enterprise users rely on one single carrier for their voice services. When that particular carrier has a bad day, i.e. black out, internet outage or voice service issue your company has a bad day.
Accela has multiple providers aggregated together in our network so our customers rarely experience the effects of a single carrier blackout or service outage. |
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| Exceptional Customer Service |
The days of you having to call an impersonal auto attendant and wade through several layers of automated menus to get customer service is over. Accela’s exceptional customer service personnel and technicians are many times located in one of your buildings.
We also have a 24/7, 365 days a year customer service number that rings to one of our two international/domestic customer service departments. Moves, add-ons and changes have never been simpler and trouble tickets are responded to immediately via our on line response team.
When the need arises to add phone lines or increase bandwidth these requests can typically be done over night. Phone sets can be added from our inventory immediately assuming there is a wired jack to receive it.
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| Unparallel Savings |
Accela is confident that you will not find a less expensive all inclusive solution for your communications needs.
Compared to traditional Telecommunications offerings you will see a dramatic reduction in the cost for your monthly recurring costs as well as for your service access, taxes and usage.
Our cost per megabyte for internet bandwidth will nearly always be less than what you would typically pay for the same speed from other providers.
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