VoIP Dial does not require special
technical skills. |
Almost anyone can manage your call center simply by using an intuitive, web-based interface. By merely pointing and clicking, you can define agent activities, create and monitor users, manage skill sets, and perform just about every vital administrative function.
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Specific scripts and CRM screens
for each campaign.
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Most likely, you often need to execute multiple outbound campaigns at the same time. VoIP Dial is right in step with those requirements - different agents can work on different lists, simultaneously. Specific scripts and CRM screens for each campaign are available.
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| Precise time for calls to be executed |
With the predictive dialer, determine the precise time for calls to be executed. For starters, numbers can be dialed based on time restrictions. For example, choose 8 PM, and the system will automatically take into account the time zone where each number is being called. You can also restrict calls based number of sales closed, and other parameters.
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| Accurate way to track agent performance and results |
Quality control and verification are classic call center necessities. VoIP Dial can enhance your ability to measure agent performance, and provides a more accurate way to track results.
In real time, supervisors are able to track agent status, as well as monitor agent(s) current and previous conversations. Each call cut through to an agent is recorded unless otherwise dictated by you. You are able to assess performance near real-time with web-based reports.
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| Highest levels of productivity |
| Accela, Inc. employs a staff that is fully dedicated to managing our data and network centers. With redundant network connections and power supplies, we take every precaution to ensure the highest levels of productivity. |
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